User`s guide

5-11
Spooler Troubleshooting
printers that show RUNNING jobs and verify that at least one job is actually running. If one
or more printers are showing DEV_WAIT because of paper jams or because they are out of
paper, fix the problem and see if the printer begins printing. If it does begin printing, again
use lpstat to see if the queue status is RUNNING. In any of these circumstances, the point
is to verify that at least one printer is actually printing even though the qdaemon is not
starting new jobs.
Now submit a new job to the spooler with the command enq –Pasc /etc/motd.
Use lpstat to examine the queue status. If the new job has a job number of NEW, then the
qdaemon is for some reason focused on a running job(s) and will not start any new jobs
until the currently running job(s) complete. You can only wait. You can’t even cancel the
job(s) that are running, because job cancellation requests are just jobs as well, and the
qdaemon isn’t taking new jobs.
Note: A job will only have the job number NEW in Version 3.2.5; this does not occur in
AIX Version 4. The job number NEW appears when enq has created a JDF but the
qdaemon has not read the JDF. This event can not occur in AIX Version 4.