User Manual

Printing a Hex Dump
325
SCS COMMAND
ERROR*
No In the TN emulation, the
printer received undefined
control character (hex 40).
Contact your system
administrator.
SD CARD ERROR
Remove SD Card
Yes The printer has been
powered up with a card in
the SD slot, but the card is
not functioning properly. The
card could be a compact
flash card or a non-
supported card.
Power down, reseat card, and
power up again. If error persists,
power down, remove card, and
try another card.
SDSC CARD
NOT SUPPORTED
Remove SD Card
Yes The printer has been
powered up with an SDSC
card, and SDSC cards (< 4
GB) are not supported.
Power down, remove SD card,
and insert an SDHC card in the
printer.
SECURITY
VIOLATION*
No Security code of PAL on
controller board does not
match code of firmware on
the controller board.
Contact your authorized service
representative.
1
SECURITY KEY NOT
DETECTED
No The security key is not
present or has failed.
Contact your authorized service
representative.
1
SF ERROR No Structured Field Error.
Application software has
violated structured data field
parameters.
Not a printer problem. Have the
system administrator correct
applications data or
configuration.
SHUTTLE STALL Yes The shuttle is not moving. Set the platen lever to match the
thickness of paper, but not too
tightly. Check and adjust the
platen gap. Inspect the ribbon
mask for deformation that snags
and interferes with shuttle
movement. If fault source is not
apparent, contact your
authorized service
representative.
1
SPX FOUND, ERROR:
KEY NOT DETECTED
No The controller board does
not have a security key.
Contact your authorized service
representative.
1
SPX NOT NEEDED
OPTIONS ENABLED
No The user has attempted to
use the SPX to turn on
printer options that are
already enabled.
Contact your authorized service
representative.
1
SYS R/T ERROR No Software issue. Contact your authorized service
representative.
1
Table 24. LCD Message Troubleshooting Table (H-Series)
Displayed Message
Can User
Correct?
Explanation Solution