User guide

Fault Messages
313
SECURITY KEY NOT
DETECTED
No The security key is not
present or has failed.
Contact your authorized service
representative.
1
SENDING PROGRAM
TO EC PROCESSOR
No Status message: the
printer is loading the
engine controller program
into the engine controller.
No action is required.
SF ERROR No Structured Field Error.
Application software has
violated structured data
field parameters.
Not a printer problem. Have the
system administrator correct
applications data or configuration.
SHTL MISMATCH
Use Correct RBN
Yes This message displays
when an Extended Life
Ribbon is mounted on a
500 lpm printer.
Install Standard Life Ribbon.
SHUT DRVR CIR*
See User Manual
No The shuttle driver circuit
on the controller board is
drawing too much
current.
Contact your authorized service
representative.
1
SHUTL INV CMD* No Shuttle Invalid
Command. Firmware
error on controller board.
Contact your authorized service
representative.
1
SHUTL INV PARM* No Shuttle Invalid
Parameter. Firmware
error on controller board.
Contact your authorized service
representative.
1
SHUTL OVR SPEED* No The shuttle is oscillating
too rapidly.
Contact your authorized service
representative.
1
SHUTTLE JAM Yes No shuttle movement or
shuttle moving at the
wrong speed.
Check for obstruction to shuttle, a
twisted ribbon, or platen lever
closed too tightly. If fault source is
not apparent, contact your
authorized service representative.
1
SHUTTLE STALL Yes The shuttle is not moving.
See
“SHUTTLE JAM” on
page 313.
Set the platen lever to match the
thickness of paper, but not too
tightly. Check and adjust the platen
gap. Inspect the ribbon mask for
deformation that snags and
interferes with shuttle movement. If
fault source is not apparent, contact
your authorized service
representative.
1
Table 17. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution