User`s manual

Chapter 6 Diagnosing Problems
286
PWR SUPP VOLT * No Power supply
failed.
Replace power supply
board.
RIB INVLD STATE* No Fatal firmware
error on controller
board.
Contact your authorized
service representative.
1
RIBBON DRIVE* No CMX controller
does not detect
ribbon drive motor.
Contact your authorized
service representative.
1
34 RIBBON STALL
TIMEOUT
Yes A timeout message
is sent to the host if
no ribbon motion
has occurred for 10
minutes after
CLEAR was
pressed to clear
the jam fault.
Clear ribbon jam and
reload ribbon.
RIBBON INK OUT
CHANGE RIBBON
Yes The RibbonMinder
program is warning
that the amount of
ink in the ribbon
has reached 0%.
Replace ribbon or press
CLEAR for two additional
minutes of printing before
the fault displays again.
See “RIBBONMINDER”
on page 249.
RIB INVLD CMD* No Fatal firmware
error on controller
board.
Contact your authorized
service representative.
1
SCS COMMAND
ERROR*
No Printer received
undefined control
character.
Contact your system
administrator.
Table 16. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution