User`s manual

Chapter 6 Diagnosing Problems
278
BUFFER OVERRUN Yes Receive overrun
(serial interface).
Check printer serial port
configuration setup.
Ensure the baud rate and
data protocol match both
host and printer settings.
PRINTER UNDER
REMOTE
CONTROL
Yes Another user is
accessing the
printer remotely
with the remote
management
software utility.
Wait until the remote user
has finished their remote
management session, or
press any key to disable
the Printer Manger and
gain control of the printer.
CLEAR PAPER JAM Yes No paper motion. Clear jam and reload
paper. If this message
recurs, contact your
authorized service
representative.
1
CLOSE PLATEN Yes The forms
thickness lever is
open.
Close the forms thickness
lever.
COIL HOT Yes One or more
hammer coils are
hot.
Check printer
environment. If too hot or
dusty, relocate printer.
May occur normally on
graphically intense print
jobs.
15 COMM CHECK Yes Line not active
(twinax interface).
Check cable connection.
CTL VOLT FAIL* No Controller voltage
failure.
Contact your authorized
service representative.
1
Table 16. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution