Instruction manual

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Chapter 3 Troubleshooting Procedures
If the message appears, replace the shuttle frame assembly.
SOFTWARE ERROR*
Cycle power Message
1. Application software tried to perform an illegal printer function or
damaged logic circuits were detected on the CMX controller board.
Cycle power. If the message appears, power off the printer.
2. Disconnect the input data line from the host computer. Power on the
printer.
If the message appears, download the emulation software again
(page 130).
3. Cycle power. Run the print job again.
If the message appears, replace the CMX controller board. If the
message is gone, there is an application software error. Request
assistance from your local support group.
STACK OVERFLOW* Message
1. Firmware error on the CMX controller board.
Cycle power. Run the print job again. If the message appears,
download the emulation software again (page 130).
2. Cycle power. Run the print job again.
If the message appears, replace the CMX controller board. Record
the message and return it with defective CMX board.
STACK UNDERFLOW* Message
1. Firmware error on the CMX controller board.
Cycle power. Run the print job again. If the message appears,
download the emulation software again (page 130).
2. Cycle power. Run the print job again.
If the message appears, replace the CMX controller board. Record
the message and return it with defective CMX board.
Stacker “chatters” at upper or lower limit
1. Power off the printer. Unload paper. Open the rear cabinet door and
check that stacker motion is not obstructed by the control panel cable or
other obstruction.
Remove obstruction or reroute the stacker control panel cable as
necessary.
2. Verify that the stacker rails are vertical and parallel.
Adjust the stacker rails if necessary: they must be vertical and
parallel.