Instruction manual

68
Chapter 3 Troubleshooting Procedures
If the message appears, replace the CMX controller board. Record
the message and return it with defective CMX board.
PLEASE WAIT...
RESET IN PROGRESS Message
1. Status message: the printer finished loading the program into flash
memory and is automatically resetting itself.
No action required.
Paper feeds poorly
1. Check the forms thickness lever: if it is set too tightly paper feeding can
be affected.
Set the forms thickness lever to match the thickness of the paper
being used.
2. Power off the printer. Remove paper. Inspect the paper feed path for
obstructions that could snag paper.
Clear paper feed path of any obstructions.
3. Inspect the tractors and tractor door springs for damage or excessive
wear.
If either tractor is damaged or excessively worn, replace both tractor
assemblies.
4. Check the paper feed motor pulley for looseness.
Hold the collar snug against the motor pulley and torque the 7/64 inch
setscrew to 25
± 2 inch-pounds (2.82 ± 0.23 N•m).
5. Check the condition and tension of the paper feed timing belt.
Adjust the paper feed timing belt. Replace the belt if it is damaged.
6. Check the platen gap.
Adjust the platen gap.
7. Remove the paper path or pedestal top cover. Make sure connector
P107/PAPR M is fully seated in connector J107 on the CMX controller
board.
Connect P107/PAPR M to J107 on the CMX controller board.
8. Load paper. Power on the printer. Press PAPER ADVANCE and VIEW
several times and check that paper moves in both directions.
Replace the paper feed motor if paper does not move in both
directions.
9. Power on the printer. Press PAPER ADVANCE and VIEW several times
and check that paper moves in both directions.
Replace the CMX controller board if paper does not move in both
directions.