Instruction manual

62
Chapter 3 Troubleshooting Procedures
LOAD PAPER Message
1. Printer is out of paper.
Load paper. Press CLEAR. If message does not clear, go to step 2.
2. Power off the printer. Remove the paper path or pedestal top cover.
Remove the barrier shield (cabinet model) or the barrier shield and paper
guide (pedestal model). Check that the paper detector switch assembly is
securely mounted in its bracket.
Install the paper detector switch assembly.
3. Check that connector P106/PMD is fully seated in connector J106 on the
CMX controller board.
Connect P106/PMD to J106 on the CMX controller board.
4. Load paper. Power on the printer.
Replace the paper detector switch assembly if message appears.
5. Load paper. Power on the printer.
Replace the CMX controller board if message appears. Record the
message and return it with defective CMX board.
LOADING PROGRAM
FROM PORT XX% Message
1. Status message: the new emulation program is loading into printer RAM.
XX% indicates how much of the program has loaded.
No action required.
No power, and control panel blank, and card cage fan not
running
1. Check that the AC power outlet has power.
Restore AC power.
2. Unplug the printer AC power cord from the printer (leave it plugged into
the power outlet) and check for AC power at the printer end of the cord.
If there is no power through the AC power cord, replace it. Plug the
AC power cord into the printer and power outlet.
3. Remove the paper path or pedestal top cover. Verify that the AC-in power
cable and the AC power input cables are connected to the on/off switch-
circuit breaker. (See Figure 42, page 232.)
Connect the AC-in power supply cable and AC power input cables to
the on/off switch-circuit breaker. Make sure all ground connections
are clean and tight.
4. Check that AC-in power cable connector P1 is connected to J1 on the
power supply board.
Connect AC-in power cable connector P1 to J1.