Instruction manual

Chapter 3 Troubleshooting Procedures

Connect P107/PAPR M to J107 on the CMX controller board.

2. Check the paper feed motor pulley for looseness.

Hold the collar snug against the motor pulley and torque the 7/64 inch

setscrew to 25

± 2 inch-pounds (2.82 ± 0.23 N•m).

3. Check the condition and tension of the paper feed timing belt.

Adjust the paper feed timing belt. Replace the belt if it is damaged.

4. Load paper. Power on the printer. Press PAPER ADVANCE and VIEW

several times and check that paper moves correctly in both directions.

Replace the paper feed motor if the message appears or the paper

moves erratically.

5. Power on the printer. Press PAPER ADVANCE and VIEW several times

and check that paper moves correctly in both directions.

Replace the CMX controller board if the message appears or the

paper moves erratically. Record the message and return it with

defective CMX board.

CLEAR PAPER JAM message will not clear but paper moves

1. Power off the printer. Remove the paper path or pedestal top cover.

Check that connector P106/PMD is fully seated in connector J106 on the

CMX controller board.

Connect P106/PMD to J106 on the CMX controller board.

2. Remove the barrier shield (cabinet model) or the barrier shield and paper

guide (pedestal model). Check that the paper detector switch assembly is

securely mounted in its bracket.

Install the paper detector switch assembly.

3. Check that the paper detector switch assembly is securely mounted to the

mechanism base.

Tighten the two screws securing the paper detector switch assembly

to the mechanism base.

4. Check that the motion detector wheel rotates.

Replace the paper detector switch assembly if the wheel does not

rotate.

5. Load paper. Power on the printer.

Replace the paper detector switch assembly if the message appears.

6. Load paper. Power on the printer.

Replace the CMX controller board if the message appears. Record

the message and return it with defective CMX board.