Instruction manual

The Procedures

8. Check the platen open pulley and the platen pulley for looseness.

Bottom out the platen open motor pulley on the motor shaft and

torque the 1/16 inch set screw to 9

± 2 inch-pounds (1.02 ± 0.23

N•m). Tighten the 7/64 inch setscrew in the platen shaft pulley, then

open and close the forms thickness lever and check that the platen

pulley setscrew does not hit the left ribbon guide.

9. Inspect the tractors and tractor door springs for damage or excessive

wear.

If either tractor is worn or damaged, replace both tractor assemblies.

10. Check the condition and tension of the paper feed belt.

Adjust the paper feed belt. Replace the belt if it is damaged.

11. Check the platen gap.

Adjust the platen gap.

12. Clean the paper motion detector with a cotton swab and alcohol. At the

control panel, set the paper motion detector (PMD) fault setting to

DISABLE. Load paper. Run a print test and observe how the paper feeds.

If the message appears, replace the CMX controller board. Record

the message and return it with defective CMX board. If the message

does not appear, replace the paper detector switch assembly and set

the paper motion detector (PMD) to ENABLE.

CLEAR PAPER JAM message instead of LOAD PAPER when

printer is out of paper

1. Power off the printer. Remove the paper path or pedestal top cover.

Remove the barrier shield (cabinet model) or the barrier shield and paper

guide (pedestal model). Check that the paper detector switch assembly is

securely mounted in its bracket.

Install the paper detector switch assembly.

2. Check that connector P106/PMD is fully seated in connector J106 on the

CMX controller board.

Connect P106/PMD to J106 on the CMX controller board.

3. Load paper. Power on the printer.

Replace the paper detector switch assembly if either message

appears.

4. Load paper. Power on the printer.

Replace the CMX controller board if either message appears. Record

the message and return it with defective CMX board.

CLEAR PAPER JAM message will not clear and paper does

not move

1. Remove the paper path or pedestal top cover. Make sure connector

P107/PAPR M is fully seated in connector J107 on the CMX controller

board.