Instruction manual

Chapter 3 Troubleshooting Procedures

message still appears, replace the expansion-CT board. Record the

message and return it with defective board.

15V CTL FAIL* Message

1. Controller Voltage Failure.

Cycle Power. Run the print job again. If the message appears,

download the emulation software again (page 130).

2. Cycle power. Run the print job again.

If the message appears, replace the flash memory.

3. Power on the printer. Run the print job again.

If the message appears, replace the CMX controller board. Record

the message and return it with defective CMX board. Also check the

resistance of connectors P106/LRIB M and P107/RRIB M. (Refer to

the Main Wire Harness Test Tables in Appendix A.) If ribbon motor

resistance is not correct, replace the motor and/or the intermediate

cable, if installed.

4. Power on the printer. Run the print job again.

If the message appears, replace the power supply board.

5. Power on the printer.

If the message appears, replace the shuttle frame assembly.

22 INVALID ADDR Message

1. Invalid Address: poll time-out on the twinax interface indicating the unit

address is not recognized by printer.

Have the system administrator make sure the printer address is

correct.

23.5V CTL FAIL* Message

1. 23.5 Volt Controller Failed: a voltage failure on the CMX controller board.