Setup guide

5–18
Routine Service and Diagnostics
Table 5–1. Fault Messages (Continued)
Fault
Message
Operator
Correctable?
Explanation Solution
NOVRAM * No Non-volatile memory
fault. The NOVRAM
battery is probably
exhausted.
Contact your authorized field
service representative. NOTE: You
can still print, but you cannot save
configuration changes.
Paper Jam Yes No paper motion. Clear paper jam. See the
Operator’
s Guide . Reset forms
thickness lever .
Paper Out Ye s Printer out of paper. Load paper . See the Operator’s
Guide.
Platen Open Yes Forms thickness lever is
raised to open position.
Close the forms thickness lever .
Prog. Error xxxy * No Problem in the printer’s
internal software.
“xxx” =
letters
“y” = a numeral
Write down the message. Power off
the printer
. W ait 15 seconds, then
power on the printer. If problem
persists, contact your authorized
field service representative.
Ribbon Stall Yes No ribbon movement or
ribbon moving at wrong
speed.
Reset forms thickness lever . Check
for obstruction to ribbon or ribbon
hub. Replace ribbon if necessary . If
fault continues, contact an
authorized field service
representative.
Shttl Cover Open Yes Shuttle cover open. Reinstall the shuttle cover . Make
sure the cover lies flat and the two
captive screws are fully seated.
Shuttle Fan * No Shuttle assembly is
overheating.
Contact your authorized field
service representative.
Shuttle Jam Yes No shuttle movement or
shuttle moving at wrong
speed.
Check for shuttle obstruction, a
twisted ribbon, or forms thickness
lever closed too tightly. If fault
source is not apparent, contact an
authorized field service
representative.
* Power off the printer . W ait 15 seconds. Power on the printer. If message reappears contact your authorized
field service representative.