Manual

206
Chapter 7 Diagnosing Problems
N7000 H-Series Printers Fault Messages
Table 13. N7000 H-Series Fault Messages Troubleshooting
Displayed Message
Can User
Correct?
Explanation Solution
000:SHUTTLE TYPE
NOT SUPPORTED*
No The shuttle type was not
detected at power-up or the
shuttle installed in the printer
is not supported by the
firmware.
Contact your authorized service
representative.
1
104:POWER SUPPLY
HOT
Yes Power supply sensors report
high temperatures.
Check printer environment. If hot
or dusty, relocate printer.
Contact your authorized service
representative if this occurs
frequently.
1
105:PRINTER HOT Yes This message indicates
internal temperatures over
60° Celsius (140°
Fahrenheit).
Check printer environment. If hot
or dusty, relocate printer.
Contact your authorized service
representative if this occurs
frequently.
1
401:BUFFER
OVERRUN
Yes The print buffer has
overflowed on a serial
interface. The printed output
may contain random *
(asterisk) characters. Make
a configuration printout.
Verify that the printer matches
the host serial interface
configuration settings for Data
Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.
Set printer serial interface
parameters to match those of
the host.
402:CLEAR PAPER
JAM
Yes No paper motion. Clear jam and reload paper. If
this message recurs, contact
your authorized service
representative.
1
403:CLOSE PLATEN Yes The platen lever is open. Close the platen lever.
409:FRAMING ERROR Yes The printed output may
contain random !
(exclamation point)
characters.
Make a configuation printout. Set
printer serial interface
parameters to match host
configuration settings for Data
Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.
410:LOAD PAPER Yes Printer is out of paper. Load paper and press CLEAR.