Manual

202
Chapter 7 Diagnosing Problems
RIBBON DRIVE No The controller board does
not detect a ribbon drive
motor.
Contact your authorized service
representative.
1
RIBBON STALL Yes The controller board does
not detect ribbon
movement.
Check the ribbon path for jams.
Turn the Ribbon Tension Knob
clockwise a few rotations. If
necessary, install a new ribbon.
RIBBON UNDER 2%
Change RBN Soon
Yes Status message
indicating the Integrated
Print Management
System is enabled and
ribbon ink level is 2%.
Install a new ribbon.
RWP DOWNLOAD
Please Wait
No Status message
indicating the software in
the cartridge is being
updated. The user must
wait for the update to
complete.
No action is required.
SECURITY
VIOLATION*
No Security code of PAL on
controller board does not
match code of firmware
on the controller board.
Contact your authorized service
representative.
1
SECURITY KEY NOT
DETECTED
No The security key is not
present or has failed.
Contact your authorized service
representative.
1
SENDING PROGRAM
TO EC PROCESSOR
No Status message: the
printer is loading the
engine controller program
into the engine controller.
No action is required.
SHTL MISMATCH
Use Correct RBN
Yes This message displays
when an Extended Life
Ribbon is mounted on a
500 lpm printer.
Install Standard Life Ribbon.
SHUT DRVR CIR*
See User Manual
No The shuttle driver circuit
on the controller board is
drawing too much
current.
Contact your authorized service
representative.
1
SHUTL INV CMD* No Shuttle Invalid
Command. Firmware
error on controller board.
Contact your authorized service
representative.
1
SHUTL INV PARM* No Shuttle Invalid
Parameter. Firmware
error on controller board.
Contact your authorized service
representative.
1
Table 12. N7000 STD ASCII LCD Fault Messages Troubleshooting
Displayed Message
Can User
Correct?
Explanation Solution