User's Manual
44
Problem Possible Cause Recovery Procedure
Can’t downloading the file
to memory (FLASH /
DRAM/CARD)
The selected memory space is full.
Delete unused files in the memory.
The max. number of DRAM is 256 files.
The max. user addressable memory space of
DRAM is 2048KB.
The max. number of FLASH files is 256 files.
The max. user addressable memory space of
FLASH is 14336KB.
Poor Print Quality
Media is loaded incorrectly Reload media correctly.
Dust or adhesive accumulation on the
printhead.
Clean the printhead.
Print density (darkness) is not set
properly.
Clean the platen roller.
Print speed is not set properly.
Adjust the print density (darkness) and print
speed.
Printhead element is damaged.
Run the printer self-test and check the print-
head test pattern for dots missing in the
pattern.
Change to a proper media roll.
Missing printing on the left
or right side of label
Too small of label width size is setup. Set the correct label width size.
Gray line on the blank label
The printhead is dirty. Clean the printhead.
The platen roller is dirty.
Clean the platen roller. Please refer to
Maintenance Chapter
Irregular printing
The printer is in Hex Dump mode. Dump
mode is displayed on the LCD panel.
Turn the printer off and on to exit dump mode.
Mediaisnottrackingproperly.
Printedimagesappearskewed
oroffcenter.
Rollmedia‐Mediaholderhubsarenot
completelyengagedintothemediacore.
Installmediaintothemediaholderhubscorrectly.
Rollmedia‐Mediaholderhubsdonotmatch
theinnerdiameterofthemediarollcorein
use.
If0.5inchIDmediarollcoresareused,remove
Phillipsheadscrewsthatsecurethe0.75/1.0inch
hubstothemediaholders.
Rollmedia‐Oneorbothofthemediaholder
lockingleversisaccidentlylockedcausingthe
rolltobeoffcenter.
Unlockbothmediaholderlockinglevers