User Manual

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Trouble Shooting
The following guide lists the most common problems that may be encountered when operating this
bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Printronix Customer Support Center for assistance.
Problem Possible Cause Recovery Procedure
Power indicator does not
illuminate
* The battery is not properly installed. * Reinstall the battery correctly.
* The battery is out of power. * Power the printer on.
* The battery is dead. * Charge the battery.
* Replace with a new battery.
Not Printing
* Check if interface cable is well connected
to the interface connector.
* Reset the wireless device settings.
* Check if wireless or Bluetooth device
settings match between the host and
printer.
* The port specified in the Windows driver
is not correct.
* Select the correct printer port in the driver.
No print on the label
* Labels are not loaded correctly.
* Follow the instructions in loading the media.
* Media may be installed wrong side out.
* The wrong type paper/labels are
installed.
* Use direct thermal type paper/labels.
The printer status from the
Configuration Utility or LCD
shows “Head Open”.
* The printer media cover is open or is not
closed properly.
* Close the media cover correctly.
The printer status from the
Configuration Utility or LCD
shows “Out of Paper”..
* The printer has run out of media. * Install new media..
* The media is installed incorrectly.
* Follow the instructions for loading roll or
fanfold media.
* Media sensor is not calibrated.
* Calibrate the media sensor.
The printer status from the
Configuration Utility or LCD
shows “Paper Jam”.
* Media sensor is not set properly. * Calibrate the media sensor.
* Make sure media size is set properly. * Set media size correctly.
* A label may be stuck inside the printer
mechanism.
* Remove the stuck label from inside the
printer mechanism.
The printer status from LCD
shows "Strong light. Press
FEED to print."
* The Peel-off sensor can’t work in strong
lighted areas.
* Move the printer to a proper place to print in
peel-off mode.