User's Manual

Chapter 2 Cleaning
52
Cleaning The Printhead, Platen Roller, And
Media Sensors
NOTE: You do not need to turn off the printer before cleaning the
printhead, platen roller, or media sensors.
Printhead Cleaning
As you use your printer, the printhead may become dirty which can
result in poor print quality. Clean the printhead each time you install
new ribbon (thermal transfer print mode) or install new media
(direct thermal print mode). Clean the printhead with the cleaning
pen supplied with the printer.
By keeping your printhead clean, you will help maintain its life.
Platen Roller Cleaning
Media dust and adhesive residue on the platen roller can degrade
print quality and cause voids in your label image. Clean the platen
roller at the same time as the printhead.
Use a small amount of isopropyl alcohol on the cloth or the cleaning
pen supplied with your printer to clean the platen roller. With the
pivoting deck up the platen roller can be rotated forward by hand to
access and clean its entire surface area.
Media Sensor Cleaning
The upper and lower media sensors should be cleaned to ensure
reliable TOF and Paper Out sensing. Clean the media sensors at
the same time as the printhead.
The upper media sensor (located in the horizontal slot of the
printhead cover) can be wiped clean using a soft cloth. The lower
media sensor, easily seen by its visible red light, is located in the
horizontal slot of the media guard. Remove media dust by
vacuuming or blowing air across the lens cover.