User`s manual

Maintenance and Troubleshooting 57
• Release both buttons
• To stop the test, wait until the disc has moved to the Output
Bin and press the Power Button.
C. CLEANING THE INK CARTRIDGES
It may be necessary to clean the ink cartridge nozzles if you
notice reduced print quality, or if you suspect an cartridge
nozzle has become slightly dried out or clogged. Remove the
cartridges and blot the nozzles on a wet paper towel until you
start to see all three colors evenly appearing on the paper towel.
D. TECHNICAL SUPPORT
If you have difficulties in operating the Optivault use the
procedures in this manual and the additional resource listed
below:
Technical Support Additional Resources
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
SureThing Software Help files Open the software. Click on the Help
Menu - Contents
Retrospect Software Help File Open the software. Click on the Help
Menu - Contents
Retrospect Manual (pdf) Installation CD
Retrospect Knowledge Base Open the software. Click on the Help
Menu - Online Knowledgebase
Email Support www.primera.com/contact_tech_support.cfm
Chat Support www.primera.com/knowledgebase.html
Primera Level 1 763-475-6676 (Mon - Fri 8 a.m. - 6 p.m CST)
Phone Support
Dantz Level 2 888-777-5664 (Mon-Fri 8 a.m. -6 p.m.)
Phone Support Retrospect Only - Cost involved.
510934.qxd 10/28/2005 12:13 PM Page 57
INDEX
TOC