User`s manual

Troubleshooting and Maintenance 69
7. Defective Print Head/Cartridge Replacement Procedure.
If you think your cartridge/print head is defective, please contact
tech support to arrange for a replacement. Tech support may ask
you to perform troubleshooting before sending a replacement
cartridge or print head.
Notes on Ink/Print Head Replacement
• All replacements for defective cartridges or print heads must be
processed through Tech Support.
• To receive replacement cartridges, you may be required to send
in your defective cartridges/print head.
• Tech Support will perform the cleaning procedures and tests
mentioned above on all cartridges/print heads received.
• Tech Support will not replace cartridges with less than 50% ink
remaining.
• Print heads with zero percent life remaining will not be replaced.
• Print heads with greater than zero percent life remaining prints
may be replaced depending on the description and
circumstances of the failure at the discretion of Primera Tech
Support.
Replaceable Print Head - Part Number 53450