User`s manual

66 Troubleshooting and Maintenance
D. CREATE A SUPPORT REPORT
If you are encountering any problems with you LX900e tech support
may ask you to create a Tech Support Report. You can do this from
the Status Monitor by clicking the "i" icon and clicking Create
Report… A zip file will be create on your desktop.
E. CLEANING THE PRINTER
If any ink has gotten on to the printer casing itself, the case of the
printer can be cleaned with an ammonia based window cleaner and
a lint-free cloth.
Over time, ink overspray may gather at the base of the printer. The
printer is designed using a vacuum system to gather most of this ink
on a series of saturation pads. Eventually, these pads may need to be
replaced. Contact tech support to
determine if pad replacement is necessary.
F. CLEANING THE PRINT HEAD
It may be necessary to clean the print head nozzles if you notice
reduced print quality, missing colors or if you suspect an cartridge
nozzle has become slightly dried out or clogged. Try the following
solutions:
1. Secure Cartridges. Make sure the corresponding cartridge is
snapped into place. Remove and reseat the cartridge to make
sure an air tight connection has been made. You should hear a
"click" when the cartridge is installed properly.