11113-511271 User's Manual © 2013 All rights reserved For the most recent version of this manual please visit http://primeralabel.eu/europe/manuals.
Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright.
Table of Contents Section 1: Getting Started.......................................................................................1 A. Choosing a Good Location........................................................................1 B. Unpacking and Inspection........................................................................2 C. Identifying the Parts...................................................................................3 D. Computer Specifications..........................................
Section 6: Troubleshooting and Maintenance.................................................59 A. Solving Print Alignment Problems........................................................59 B. Solving Print Quality Problems.............................................................61 C. Color Matching and Design Tips...........................................................63 D. Create a Support Report..........................................................................66 E. Cleaning the Printer......
Section 1: Getting Started THANK YOU… ...for choosing an LX900e Color Label Printer. The LX900e Printer will print razor-sharp text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly onto rolls of labels, card stock and a variety of other approved media. This User's Manual is your complete step-by-step guide to quickly and easily setting up and printing with your new Color Label Printer! A.
B. UNPACKING AND INSPECTION While unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit.
C. IDENTIFYING THE PARTS This illustration shows the front of the printer with its control buttons and LED indicator lights. Top Cover Pause Button Pause LED Power LED Load/Feed Button Ink Low LED Unload Button Label Tear Bar The Pause Button pauses the printer AFTER the printing of the current label has finished to allow for loading of label stock and ink cartridge. The Power LED indicates that the printer is on and ready to receive print jobs.
This illustration shows the input ports and power switch found on the rear panel of the printer. USB Port Auxilary Port Power Switch Power Input Port This illustration shows the interior of the printer. Fixed Throat Guide Roll Stop Roll Arm Movable Throat Guide Roll Guide Sensor Position Adjustment D.
Section 2: Label Stock A. LABEL AND ROLL SPECIFICATIONS A wide variety of label stock can be used in the Printer. Refer to the specifications and settings in the following sections before ordering custom stock from Primera or any stock from another company. Important! Test all custom made label stock with the intended printer before ordering large quantities! Primera will only assume responsibility for custom label stock ordered from Primera.
Max Min Label width 209mm (8.25") Liner/media width 212mm (8.375") 38mm (1.5") Label height/length 431mm (17") 13mm (0.5") Gap between labels 253mm (10") 2.5mm (0.10) Width of thru-hole opening 12.65mm (0.5") 6.325mm (0.25") Distance from edge of media to edge of thru-hole 57mm (2.25") 5.06mm (0.20") Reflective/Black Mark Width* N/A 2.54mm 0.1") 19mm (0.75") Max Outer Diameter (OD) 152.4mm (6.0") N/A Inner Core Diameter (ID) 3.0" (76.2mm) 76.2mm (3.
Roll Specifications Label Side Out Roll O.D. Label Stock 3” 6” Core I.D. Core O.D. Note on Label Orientation: If you are using an applicator to apply your labels, be sure to order label stock with the correct orientation for your applicator. For example most applicators will apply the side of the label first, so you will want to print the labels sideways.
B. INSTALLING LABEL STOCK The following steps will guide you through loading label stock in your printer: Make sure power is connected and printer is on. 1. Open the Top Cover. Lift Here 2. Lower the Roll Guide and pull it outward to make room for your label stock.
3. Remove any shipping tape from your label stock roll to ensure that it can unroll freely, making certain that no adhesive portion is exposed. It is important to note that any exposed adhesive surface can attach itself the inner workings of the print mechanism and cause a media jam. 4. Place your roll of label stock on the Roll Arm and push it inward until it touches the Roll Stop. Roll Stop Roll Guide DO NOT PINCH Roll Arm 5. Flip up the Roll Guide and slide it inward until it touches the label stock.
6. Pull the Movable Throat Guide outward to make room for the label stock. 7. Place the leading edge of the label stock under the Label Stock "label stock" symbols on the Throat Guides. The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not yet into the printer itself. Movable Throat Guide Fixed Throat Guide DO NOT PINCH 8. Slide the Movable Throat Guide inward until it almost touches the label stock.
C. ADJUSTING THE LABEL STOCK TOF (TOP OF FORM) SENSOR If you are using label stock other than standard square / rectangular diecut labels such as circular die-cut labels or throughhole stock use the instructions below to adjust the position of the label stock sensor. The sensor can be adjusted using the slide bar on the inside of the printer. Below the slide bar is a measurement which represents the distance between the edge of the label stock and the sensor.
The sensor can only be moved a maximum of 58.42mm (2.3 inches) from the left side of the printable area. This means that the maximum diameter circular label that can be printed is 116.84mm (4.6 inches). For circular labels larger than 116.84mm (4.6 inches) in diameter, you must have a black mark printed on the back of the label stock. This means that you must change the Stock Sensor Mode to Reflective.
1. Connect the printer via USB and turn on the power. The Stock Sensor Mode setting is stored on printer main board so you will not be able to access it unless the printer is turned on and properly communicating with the computer. 2. Go to Start - Programs - Primera Technology - PTStatus. 3. Click on the Alignment Tab (3rd tab from top). 4. Click on the Stock Sensor Mode button. 5. Select the Stock Sensor Mode by clicking on the graphic that most closely corresponds to the stock you intend to install.
Continuous. (Sensor off) If you have continuous stock with no diecut, reflective mark or holes, set the sensor type to Continuous. This will turn off the stock sensor. In this mode there is no way to set the print starting position. The printer will simply start printing the first label and print each subsequent label immediately after that previous one. To produce a gap between prints simply add the desired amount of white space to the end of the label being printed.
There are two different output modes: Present labels - Yes (Default). This setting will cause the printer to feed the last label printed forward so that it and the previously printed labels can be torn off using the tear bar. If no other jobs are sent to the printer within one second after the last label has printed, the last printed label will present for tear off. Present labels - No (Use with Rewinder). In this mode the label stock does not move after the last label is printed.
Section 3: Status Monitor (PTStatus) PTStatus or Status Monitor is used to interact with the printer for gathering ink levels, maintenance, alignment, cost calculation and several other functions. PTStatus automatically installs with your printer driver and can be accessed through the printer driver preferences or as a program on your Windows start menu. 1. Connect the printer via USB and turn on the power.
A. MONITORING INK LEVELS Ink levels can be monitored at any time by using the Status Monitor. Immediately after printing starts the Status Monitor will display the ink levels in the lower right corner of your screen. The print status will also be displayed on the top bar. At any time you may click the double up arrows to expand the window to standard mode. Click the double down arrows to revert to the smaller mode.
B. PRINT HEAD LIFE GAUGE Print Head life remaining is displayed in the status monitor. Hover your mouse over the icon to display more information. Print Head Life is calculated by tracking the number of cartridges used in the print head. A print head is considered to be at zero life remaining after 26 black or 32 combined color cartridges. Print heads may still be used after there is zero life remaining. However, it could fail at any moment.
Ink cost is automatically and continuously calculated based on the black and color cartridge costs entered. Only the last printed label cost is displayed. For reference, the print file and date of last print is displayed at the top of the window. • Adjust the cartridge costs according to the actual price paid for them. The estimate does not take currency into account so you can assume that whatever value you entered is displayed in your currency.
To change a cartridge, follow this procedure: 1. Press Pause and Load/Feed simultaneously -OR- click the Change Cartridge button on the second tab of the Status Monitor. The head carriage will move to the center of the print area for easy access. 2. Remove the cartridge by pressing the corresponding colored tab on the back of the print head. The cartridge will pop up slightly. 3. Remove the cartridge.
4. Locate a new cartridge and remove it from its packaging. Remove the foil outer package and the clear plastic shrink wrap. Also remove the cartridge cap. Note: If you opened a cartridge but are not currently using it you can store the cartridge in the plastic cap shown above to prevent it from drying out. 5. Place the new cartridge into its corresponding colored slot. Press down near the back of the cartridge until it clicks into position. Important Note: Make sure the cartridge is securely in place.
Section 4: Printing from a PC A. USING NICELABEL Your printer ships with a basic version of Niceware’s NiceLabel software. This easy-to-use software is designed to allow you to create full color labels with text and barcodes quickly and sim- ply. The following is a tutorial to guide you through creating and printing a sample label. Launch NiceLabel from your computer’s Start Menu. Note: You are not required to print from the NiceLabel software.
b. Select your printer. This should be the Color Label Printer 900. Click Finish. 3. Now you will see your label in the Document Window. You can start to design your label using Tools from the Tool Box. First, we will use the Text Tool. a. Click the Text Tool Icon in your Toolbox, then move the text cursor over the Document Window and click in the location where you want to enter text. There is no need to be exact, once you enter your text it can easily be resized and/or moved about the label.
4. Now, insert a barcode. a. Click the Barcode Tool Icon from the Toolbox. You will now have a Barcode Cursor that can be positioned anywhere within the Document Window. Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information. There is no need to be exact, once you create your barcode it can easily be moved and/or resized. Once clicked, you will see the Barcode Wizard.
b. The first screen in the Barcode Wizard will allow you to select the type of Barcode you wish to print. You can also enter the data to be used in the barcode. For this we are doing a simple UPC-A barcode. For more information on other types of barcodes, please see Section 3B. Creating Barcodes in NiceLabel. c. Click OK, then click Finish and your Barcode will be placed on your label with ‘Edit Handles’ to allow you to move and resize your barcode.
5. Now insert a Picture. Click on the Picture Tool Icon in the toolbox. You will now see a Graphics Cursor. Drag the cursor to the general area where you wish to place the graphic and click to get an Open dialog box. You will be prompted to browse for graphic files. NiceLabel accepted file formats: NiceLabel will accept universal graphic files such as BMP, JPG,TIF, WMF, and PNG. It will not accept AI, PDF, PSD, CDR or any proprietary format from design applications or label layout programs.
b. There are other tools at your disposal to align the object or add shapes. On the right side of the screen you will see alignment tools so you can align the objects on your label in relation to each other. Select objects by clicking on them or clicking and dragging a ‘lasso’ around multiple objects or by holding down the SHIFT key and clicking on each object individually. You can also center these objects by right clicking on a selected object and choosing Align from the drop-down menu.
B. CREATING BARCODES IN NICELABEL a. Click the Barcode Tool Icon from the Toolbox. b. You will now have a Barcode Cursor that can be positioned anywhere within the Document Window. Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information. Once clicked, you will see the Barcode Wizard. i. The first screen in the Barcode Wizard will allow you to select the type of Barcode you wish to print.
iii. This contains four tabs, General, Check Digit, Human Readable and Details. iv. The General Tab allows you to choose the appropriate barcode type from the Available barcodes: menu. You can choose one- or two-dimensional barcodes. Note that different barcode types have different requirements - some of them only allow numbers to be encoded, while others only allow upper case characters.
When you change the barcode dimension directly from the screen by moving the drag handle, the changed dimension will also appear in this dialog box. Some of the barcode types also allow the definition of Narrow- towide bar ratio. It can only be set from the predefined steps in the pull-down menu - 1:2, 1:3 or 2:5. Base element width (mils) is calculated automatically from the X expansion factor. v. The Check Digit Tab will allow you to include a system automated check digits or enter your own.
C. PRINTING FROM OTHER PROGRAMS Since this printer uses a standard Windows printer driver you can print from any application you would like. There are just a few things to remember that will make it much easier. 1. Set the Page/Label Size in the Driver. BarTender automatically prompts you for the size of the label that you are using. When printing from any other program you must do this manually.
3. Choose the right printing program. There are many different applications that are capable of printing to the LX900e. However there are only a few that are ideal printing applications. For example, Adobe Illustrator is an excellent design program but is not always the best printing program. It can be difficult to find the printing preferences or to know the exact size of the art board. It is best to save as a PDF file and print from Adobe Reader or export as a 300 dpi JPG and print from BarTender. D.
Adjust print alignment using the Status Monitor. Go to the Alignment Tab (third tab). Three items can be adjusted here: • • • Tear off Position. This value adjusts the position of the last label printed after it has been presented for tear off. This only applies if the output mode is set to "Present the label." Add to the current value to move the tear point closer to the printer. Subtract from the current value to move the tear point away from the printer.
You may have to make several adjustments to one or more of these values. After each adjustment you can click the Test button to print a small test pattern on the label. This will help you find the proper alignment value. E. CREATING A FULL BLEED PRINT 1. If you are having trouble making the image cover the entire label, first make sure the image is printing at least as big as the label size you have selected.
TOF. Decrease the Top of form by 10. This will cause the printer to start printing before the label and ensure a fully printed label. 1 Decrease TOF by 10 Actual Label Stock Size = 2” x 2” 2 Decrease Left Margin Offset by 12 3 Over Bleed Page Size 2.1” x 2.1” (.1 Inch) Note: It is best to over bleed as little as possible to avoid excess ink on the label backing. Also, over bleeding too much will cause the printer to skip labels. This is because the printer stops printing too late to sense the next label.
To find Driver Settings: Click the Start button, choose Printers and Faxes (XP), Printers (Vista), Devices and Printers (Windows 7). Right-click on the Color Label 900 Icon and select Printing Preferences from the drop-down menu. The preferences screen will appear. Note on PC Settings: Most applications allow you to change these same printer driver options from their "Print" and/or "Printer Setup" screens.
Paper Size If you are using BarTender, this setting is adjusted during the label setup wizard. If you are using a program other than BarTender you will need to set this to the dimensions of your label. Keep in mind that the dimensions are always relative to the width and height of the actual label in the printer. Orientation of an image on the label should not change this setting. See Section 2A for minimum and maximum label sizes. Orientation There are two settings for orientation, Portrait and Landscape.
Ink Cartridge Color + Black is best for images that have large areas of black graphics or text. Although you can print these same images with just the color cartridge, often the blacks will look darker with this setting. Color is the default setting and is best for most images. With this setting the printer only uses the color cartridge to produce all colors including gray scale black and white images. Monochrome Black is for images that have large black areas or black text.
Best for Photos mode is best used for photographic images where accurate color reproduction is very essential. Images printed in this mode will look lighter than those printed in Photo mode. Skin tones especially will look more natural in this mode. Note: Exact color matching of the printed labels to the screen may never be possible since there are factors that affect this out of the drivers control. The surface of the label reacts with the ink in the cartridge to produce the color.
Section 5: Printing from a Mac A. PRINTER UTILITY SETTINGS (COLOR LABEL 900 UTILITY) The Color Label 900 Utility is used to interact with the printer for gathering ink levels, maintenance, alignment, cost calculation and several other functions. Once the printer driver has been successfully installed, you will need to set up the driver with the appropriate print options. Refer to the following steps to change or verify your default printer driver preferences.
-Cost Tab (Third Tab). Calculates cost per label based on last label printed. -Info Tab (Fourth Tab). Displays Printer Information including firmware version, driver version, total prints, and the default Saturation level for all labels printed.
Set the Stock Sensor Mode The stock sensor mode refers to the method the printer will use to detect the print starting position for each label. To access the Stock Sensor Mode, click on the Alignment button, then select Stock Sensor Mode. Important Note: Set the Stock Sensor Mode BEFORE loading label stock! You must also set the Stock Sensor Position (Section 2C) so that the sensor is sensing the correct point on the label stock. Die Cut (Default).
Continuous. (Sensor off.) If you have continuous stock with no diecut, reflective mark or holes, set the Sensor Type to Continuous. This will turn off the stock sensor. In this mode there is no way to set the print starting position. The printer will simply start printing the first label and print each subsequent label immediately after the previous. To produce a gap between prints simply add the desired amount of white space to the end of the label being printed.
Present Labels – No (Use with Rewinder). In this mode the label stock does not move after the last label is printed. This means that part of the last label printed is still in the printer. This should be used only if you have a label Rewinder attached. To retrieve the final label you must press the Load/Feed button on the printer control panel. Set Ink Saturation This option controls the amount of ink used when printing an image. The default is 100%, which will provide the most accurate color matching.
Using the Cost Estimator The Cost Estimator is found under the Cost tab in the Color Label 900 Utility. Ink cost is automatically and continuously calculated based on the black and color cartridge costs entered. Only the last printed label cost is displayed. For reference, the print file name and number of labels in the run is displayed at the top of the window. Adjust the cartridge costs according to the actual price paid for them.
B. PRINTING FROM SWIFT PUBLISHER 1. Set the Page/Label size in the Program. Swift Publisher will always make a new blank template without prompting for a paper size. Select File – New for a new document. Before you start designing your label simply set the custom page size in the upper right hand corner to the size of the label stock installed in the LX900e. Also make sure to set the Document Margins to ‘0’. 2. Set the Paper Size in the Print Options.
3A. Create a Custom Page Size (Optional). When your document is done and you are ready to print go to File – Print. If the paper size you need to print to is not already in the drop down menu options select Manage Custom Sizes. 3B. Add a New Custom Paper Size. Click the plus (+) button to add a new custom paper size. Enter the size on the right. Be sure to adjust the top, bottom, left and right margins to 0. Change the name from "untitled" to the size of your custom page (W x H).
4. Set the Print Quality Settings. After selecting your paper size, select Printer Features from the drop down selection. Change your printer settings to the desired quality. When you have finished adding your page size and selecting your print quality settings, press Print. C. PRINTING FROM ADOBE ILLUSTRATOR 1. Set the Page/Label size in the Program. Create your document using the File – New command. Set your width and height to correspond with the label stock installed in the LX900e.
2. Set the Paper Size in the Print Options. Once your document is created and ready to print go to File – Print. The following screen will appear. Before doing anything else, click the Page Setup button and set the paper size for the printer. This should correspond to the label size installed in your printer. If your label size is not listed you will need to create a custom page size. See instructions in the next step.
3A. Create a Custom Page Size (Optional). If the paper size you need to print to is not already in the drop down menu options select Manage Custom Sizes. 3B. Add a New Custom Paper Size. Click the plus (+) button to add a new custom paper size. Enter the size on the right. Be sure to adjust the top, bottom, left and right margins to 0. Change the name from "untitled" to the size of your custom page (W x H).
4. Set the Print Quality Settings. After selecting your paper size, click the Printer button to change the print quality settings for this print. Select Label Printer Settings from the drop down selection. Change your printer settings to the desired quality. When you have finished adding your page size and selecting your print quality settings, press Print.
D. PRINTING FROM ADOBE ACROBAT READER 1. Set the Page/Label size in the Program. Open up your .pdf file and select File – Page Setup. Select your paper size from the Paper Size drop down menu. This should correspond to the label size installed in your printer. If your label size is not listed you will need to create a custom page size. See instructions in the next step. 2A. Create a Custom Page Size (Optional).
2B. Add a New Custom Paper Size. Click the plus (+) button to add a new custom paper size. Enter the size on the right. Be sure to adjust the top, bottom, left and right margins to 0. Change the name from "untitled" to the size of your custom page (W x H). 3. Set the Print Quality Settings. After selecting your paper size, click File - Print. Click Copies and Pages on the print preview screen. A drop down menu will appear. Click Printer Features.
Change your printer settings to the desired quality. Click Print. E. CREATE A CUSTOM LABEL SIZE 1. Create a Custom Page Size. Open the program you would like to print from and select File – Page Setup. Using the Paper Size drop down menu select Manage Custom Sizes.
2. Add a New Custom Paper Size. Click the plus (+) button to add a new custom paper size. Enter the size on the right. Be sure to adjust the top, bottom, left and right margins to 0. Change the name from "untitled" to the size of your custom page (W x H). F. ADJUSTING PRINT ALIGNMENT If your previous experience with printing is limited to printing letters and cards to 8.5 inch by 11 inch paper you probably are not familiar with an essential part of label printing – Print Alignment.
1. Adjust print alignment using the Color Label 900 Utility. Go to Apple Icon – System Preferences – Print and Scan. Select the Primera Color Label 900 and select Open Print Queue. 2. Select Setup – Utility – Open Printer Utility.
Adjust print alignment using the Color Label 900 Utility. Go to Alignment – Print Alignment. Three items can be adjusted here: * Tear off Position. This value adjusts the position of the last label printed after it has been presented for tear off. This only applies if the output mode is set to “Present.” Add to the current value to move the tear point closer to the printer. Subtract from the current value to move the tear point away from the printer.
You may have to make several adjustments to one or more of these values. After each adjustment you can click the Test Offsets button to print a small test pattern on the label. This will help you find the proper alignment value. G. CREATING A FULL BLEED PRINT 1. If you are having trouble making the image cover the entire label, first make sure the image is printing at least as big as the label size you have selected. Increase the selected page size by 12.7mm (.05 inches) on the width and 12.7mm (.
Section 6: Troubleshooting and Maintenance A. SOLVING PRINT ALIGNMENT PROBLEMS Image is Vertically Offset The LX900e decides where to start printing by detecting the start of die-cut label, detecting a black mark on the back or detecting a thruhole that corresponds to the start of the label. The following items can cause the label sensor to improperly detect the start of a label: 1. Top of Form (TOF).
3. Insufficient Label Gap Distance. See Section 2A for label specifications. 4. Page Size is Bigger than Label Stock Size. If the page size set in the driver is larger than the actual label stock, ink will be printed on the gaps and the sensor will start looking for a gap too late. This can cause label skipping or inconsistent print starting points. 5. Portrait / Landscape.
Page Size. Often the page size is not large enough for the label. If this is the case you may see white space on the right (printers left) side of the the label and no image over-lap on the opposite side. This indicates that the page size needs to be increased. Increase the page size through the printer preferences enough to cover the label. B. SOLVING PRINT QUALITY PROBLEMS Many factors can affect the quality of the print. The following are listed in order from most likely to least likely: 1.
5. Clean the Maintenance Station. Power off the printer! Clean the maintenance station located on the right side of the print area. This includes the rubber cartridge nozzle cap and the plastic squeegee. Under normal use this can become dirty with ink. Clean with rubbing alcohol and a paper towel. WARNING: Hazardous Moving Parts. Keep Fingers and Other Body Parts Away. Maintenance Station 6. Color Matching. Change your Color Matching setting to Graphics or Photos via the printer driver preferences.
9. Source File Image Mode. The image mode of the source file may be set to RGB instead of CMYK. This can cause the color matching to be off. Change the image mode of the original file, resave and reprint. 10. Copper Contacts. Clean the copper contacts on the back of the print carriage and the contacts on the print head with rubbing alcohol. 11. Image Resolution (DPI). Try another Image. Perhaps the resolution of the current image is not sufficient for a quality print.
2. Resolution. Resolution is measured in dots per inch or dpi. 300 dpi is sufficient to get the best possible quality from most images. A 72 DPI image will look fine on screen but WILL NOT print well. Graphics and logos found on websites are typically 72 DPI. The image below was printed from a 72 DPI image. Notice the jagged edges. Remember, print quality settings found in the label printer driver will have no effect on improving a low dpi source image.
4. Color Mode. Set the color mode in the source graphic application to CMYK. In most cases this will produce the most accurate color reproduction of the image on screen. However, if CMYK is not producing the desired color matching try changing the source image to RGB and then exporting the image again in one of the universal formats mentioned above. Note: Often it is useful to request that your graphic designer provide you with several different formats for you to try printing.
D. CREATE A SUPPORT REPORT If you are encountering any problems with you LX900e tech support may ask you to create a Tech Support Report. You can do this from the Status Monitor by clicking the "i" icon and clicking Create Report… A zip file will be create on your desktop. E. CLEANING THE PRINTER If any ink has gotten on to the printer casing itself, the case of the printer can be cleaned with an ammonia based window cleaner and a lint-free cloth.
2. Clean the Copper Contacts. Ink over spray can build up inside the printer over time causing interrupted electrical signals. Remove the print head and clean the copper contacts on the print head carrier and the print head. (Area 1, 2 and 4 below). Do not clean the print nozzles! (Area 3). 3 Figure A 4 Area 1 & 2 3. Clean the Print Head. DO NOT touch the print head nozzles with a tissue or paper towel. This can damage the nozzles! This may be different that previous printers.
3. Make sure the "purge cartridges before clean" box is checked. Follow the onscreen prompts. You will need a sheet of paper for this process. You may need to repeat this process up to 4 times depending on how clogged the print head is. Only repeat the procedure if you start to see improvement after each clean print. During this process the printer will make several loud whirring noises. This is normal! This is the sound of a pump forcing ink through the nozzles.
7. Defective Print Head/Cartridge Replacement Procedure. If you think your cartridge/print head is defective, please contact tech support to arrange for a replacement. Tech support may ask you to perform troubleshooting before sending a replacement cartridge or print head. Notes on Ink/Print Head Replacement • All replacements for defective cartridges or print heads must be processed through Tech Support.
G. REPLACING THE PRINT HEAD Regular replacement of the print head is not necessary. However it may become necessary if you notice a gradual decrease in print quality or if some of the print nozzles are still clogged after repeated manual cleanings as described in Section 5F. Follow this procedure: 1. Press the Pause and Load/Feed buttons simultaneously to move the print carriage to the center of the print area. Pause Power Ink Load/ Feed Unload Press Pause + Load/Feed to Start and Finish. 2.
3. Remove the print head. Grasp the print head near the back as shown in the illustration. 4. Locate a new print head and place it in the carriage.
5. Close the latch until you hear a click. 6. Press the Pause and Load/Feed buttons simultaneously to move the print carriage back to normal position. Pause Power Ink Load/ Feed Unload Press Pause + Load/Feed to Start and Finish. 7. Now align the print head as described in Section 5B.
H. INTERPRETING THE PRINTER’S INDICATOR LIGHTS Most error messages will appear on your computer screen via the Status Monitor application. However, if the error prevents communication with the computer the LED lights may be used to help diagnose the problem. LED Explanation Intermittent Flashing Pause Printer is doing maintenance. Appears during start up or after a cartridge change. Slow Flashing Power Missing Label Stock. Solid Power Light Power is on.
Section 7: Technical Specifications Print Method: Thermal inkjet with Primera Imaging Perfection enhancements Print Resolutions: Up to 4800 DPI Print Speeds: Draft Mode: 4.5" per second Normal Mode: 1.8" per second High Quality Mode: 0.8" per second Print Head: Semi-permanent, user-replaceable Ink Tanks: Individual ink cartridges for Cyan, Magenta, Yellow and Black Colors: 16.7 million Color Matching: Z-Color™ Color Matching Software Max. Print Width: 209.5mm (8.25") Media Width: 212mm (8.
