User`s manual

Maintenance and Troubleshooting 69
Continue to hold the Cartridge Button for five seconds. After
several more seconds, the robotics will undock and the arm will
lower. Power will shut off automatically once the robotics are in
transport position. If you have the cardboard spacer that was
shipped with the unit, replace the spacer inside the unit and close
the cover. If you don't have the cardboard spacer, secure the arm
and cartridges to the sides of the unit with tape and close the
cover.
H. TECHNICAL SUPPORT
If you have difficulties in operating your Publisher, the
procedures in this manual and the software User's Guide should,
in most cases, solve the problem. If you still have
difficulty, contact the technical support number listed on the
insert included in the supply pack that came with your Publisher.
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
Primo DVD Software Help files Open the software. Click on the Help
Menu - Get Help
SureThing Software Help files Open the software. Click on the Help
Menu - Contents
Email Support www.primera.com/contact_tech_support.cfm
Chat Support www.primera.com/knowledgebase.html
Phone Support 763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)
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