User Manual

Troubleshooting and Maintenance 67
7. Defective Print Head/Cartridge Replacement Procedure.
If you think your cartridge/print head is defective, please
contact tech support to arrange for a replacement. Tech
support may ask you to perform troubleshooting before
sending a replacement cartridge or print head.
Notes on Ink/Print Head Replacement
• All replacements for defective cartridges or print heads
must be processed through Tech Support.
• To receive replacement cartridges, you may be required to
send in your defective cartridges/print head.
• Tech Support will perform the cleaning procedures and
tests mentioned above on all cartridges/print heads
received.
• Tech Support will not replace cartridges with less than 50%
ink remaining.
• Print heads with zero percent life remaining will not be
replaced.
• Print heads with greater than zero percent life remaining
prints may be replaced depending on the description and
circumstances of the failure at the discretion of Primera
Tech Support.
Replaceable Print Head - Part Number 53450
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