User Manual

Troubleshooting and Maintenance 59
Page Size. Often the page size is not large enough for the
label. If this is the case you may see white space on the right
(printers left) side of the the label and no image over-lap on
the opposite side. This indicates that the page size needs to
be increased. Increase the page size through the printer
preferences enough to cover the label.
B. SOLVING PRINT QUALITY PROBLEMS
Many factors can affect the quality of the print. The following
are listed in order from most likely to least likely:
1. Quality Setting. Change your quality setting. The lowest
(and fastest printing) quality may not be sufficient for many
photos or graphics. The highest quality setting may cause
ink to bleed on certain graphics in combination with certain
label stock. Increasing the quality increases print time
because the printer makes more horizontal movements
across the label.
2. Clean the Print Head. Run an automatic print head
cleaning print or manually clean the print head as
described in Section 5F .
3. Change Cartridge. Try a new cartridge. Make sure that the
ink cartridge has ink remaining. Check the ink levels via
the Status Monitor.
4. Align Print Head. Normally, print head alignment is
only necessary after changing a print head. However, in
certain cases, running the alignment again can improve
print quality. Align the print head by opening the PTStatus
Monitor. Click on the Align Print Head button on the
Cartridge Utilities Tab (second tab). Follow the onscreen
prompts to load your paper for alignment.
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