User's Manual

The wireless speed is slower than normal.

• The device may be in Battery Life mode. in this mode, the performance is reduced to extend the

battery life.

• The charge on the battery may be too low.

• There may be interference in the drive’s Wi-Fi channel or Wi-Fi bandwidth as the drive operates

within the 2.4 Ghz band. Interference may come from Wi-Fi devices, microwaves, or other wireless

appliances. Advanced users may want to set a different channel on the Settings screen.

• You may be using clients or networks without a Wireless-N MIMO connection or a slower wireless

network (e.g 802.11g or 802.11b).

I can’t power on my drive.

Make sure the battery is charged. If left unused a long time, the battery may be too low and require

charging before it can be powered on.

Drive Format

Can I reformat this drive to another file system

Yes. The My Passport Wireless Pro device can be formatted to NTFS, FAT32, and HFS+. The My

Passport Wireless Pro device can be formatted to exFAT, NTFS, FAT32, and HFS+.

My drive cannot be detected by another device when connected via

USB port.

My Passport Wireless Pro is preformatted as an exFAT file system. Some devices (such as computers

running Windows XP or WD TV media player) may not support this file system. For more information

see Knowledge Base Answer ID 11742.

Problems and Solutions

My Passport Wireless Pro

User Manual