User's Manual

• Send to Support: Generates a diagnostic report and automatically sends it to
Customer Support. The report includes your drive’s serial number, Mac number, and
status information. You must have a hotspot or home (with Internet) connection to send
your report to support.
•
Download: Generates a diagnostic report and saves it to your computer.
D
Diagnostics
Run diagnostic tests if you are having problems with your drive. There are two types of
diagnostic tests:
•
Quick Test: Checks the hard drive for major performance problems. The result of a
quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take
several minutes to complete.
•
Full Test: Is a more comprehensive drive diagnostic. It methodically tests each and
every sector of the hard drive. Once the test is performed, the condition of the hard drive
displays.
Note:
To complete the test, make sure the drive is plugged into AC power.
Product Improvement Program
If you join the program, your drive periodically sends its serial number to WD along with basic
drive information. The benefit is that you help improve future product updates and enable the
Western Digital Support team to help you more efficiently. Participating does not affect your
drives’ performance.
To join the program, switch the toggle button to
On.
Getting Support
My Passport Wireless Pro
User Manual
52