User's Manual

W
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this product. Most
technical support questions can be answered through our knowledge base or email support service at http://
support.wd.com. If the answer is not available or if you prefer, please contact WD
™
at the best telephone number
shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the
date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period
and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services,
remember to register your product online at http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
•
Downloads—Download drivers, software, and updates for your WD product.
•
WD Support Portal—Register your WD products and get support information customized to your needs.
•
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery
information.
•
Knowledge Base—Search by keyword, phrase, or answer ID.
•
Documentation —Get manuals, installation guides, and documentation for your WD product.
•
WD Community—Share your thoughts and connect with other WD users.
•
Online Learning Center—Start here to get the most out of your WD product. (http://www.wd.com/setup)
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and system software
versions available.
North America Asia Pacific Australia: 1800 429 861 /
0011 800 2275 4932
English: 800.ASK.
4WDC(800.275.4932)
China: 800 820 6682 / 400
627 6682
Hong Kong:3057 9031
Spanish: 800.832.4778 India:1800 200 5789 / 1800
419 5591
Indonesia:001 803 852
3993
Mexico
001 8002754932
Japan: 0800 805 7293
South America Chile: 1230 020 5871
Colombia: 009 800
83247788
Venezuela: 0800 100 2855
Peru: 0800 54003
Uruguay: 000 413 598 3787
Argentina: 0800 4440839
Brazil: 0800 7704932; 0021
800 83247788
Korea:02 2120 3415
Malaysia: 1800 817 477
New Zealand:0508 555
639 / 00800 2275 4932
Philippines: 1800 1855
0277
Singapore: 1800 608 6008
Taiwan: 0800 225 593