User's Manual

CUSTOMIZING THE DRIVE: DASHBOARD
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MY PASSPORT WIRELESS
USER MANUAL
System Reports
In the System Reports section, you can generate a report and automatically send it to
Customer Support or download it to your computer.
Click one of the following:

Send to Support: Generates a diagnostic report and automatically sends it to
Customer Support. The report includes your drive’s serial number, Mac number, and
status information. WHAT ELSE?

Download: Generates a diagnostic report and saves it to your computer.
Do the reports and diagnostics generate the same information?
Diagnostics
Run diagnostic tests if you are having problems with your drive. There are two types of
diagnostic tests:

Quick Test: Checks the hard drive for major performance problems. The result of a
quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can
take several minutes to complete.

Full Test: Is a more comprehensive drive diagnostic. It methodically tests each and
every sector of the hard drive. You will be informed HOW? of the condition of the
hard drive once the test is performed. The full test may take considerable time to
complete.
Product Improvement Program
Your drive periodically sends its serial number to WD along with basic drive information.
Participating does not affect your drive’s performance. The benefit is that you help drive
future product updates and enable the Customer Support team to help you more efficiently.
To opt into the program, switch the toggle button to On.