User's Manual

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Troubleshooting
Reviewing the following section may help you diagnose any problems you are having
with the operation or installation of your new mouse.
If the problem you are experiencing
is not referred to below, or the suggested solutions do not solve the problem, please
contact our Technical Support staff.
• Why isn’t my pointer moving smoothly?
Your mouse ball and ball cage may require cleaning. Refer to the Maintenance section for
proper cleaning procedures.
•
Why isn’t the pointer responding to my mouse movement?
Your mouse is not being properly detected.
 Make sure your mouse cable is connected properly to the correct port prior to installing
Mouse Suite
™
software.
 Your serial or PS/2 port may be improperly configured (refer to your computer’s
documentation for proper configuration).
 The IRQ/address settings of other system devices (e.g. modem card) may be in conflict
with your mouse’s settings. Check the IRQ/address settings for conflicts, and change
them if required.
•
Why aren’t the wheel functions of my PS/2 mouse working with my notebook?
On your notebook, you may need to disable the trackball or touchpad in the BIOS and enable
the external PS/2 mouse port in order to successfully use all of your mouse’s functions.