User's Manual

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Troubleshooting
Reviewing the following section may help you diagnose any problems you are
having with the operation or installation of your new mouse. If the problem you
are experiencing is not referred to below, or the suggested solutions do not solve
the problem, please contact our Technical Support staff.
• Why isn’t my pointer moving smoothly?
Your mouse ball and ball cage may require cleaning. Refer to the Maintenance
section for proper cleaning procedures.
•
Why aren’t the scrolling functions of my mouse working with my
notebook?
On your notebook, you may need to disable the trackball, touchpad, or J-key in the
BIOS and enable the external port in order to successfully use all of your mouse’s
functions.
• My USB mouse was not detected by the system and won’t work!
Please check through the below items:
• Make sure your USB mouse was completely plugged into the USB port.
• Check if the USB port in your system worked properly in the Device Manager
page of System Properties. If there is a circled exclamation point through the
icon it means this universal serial bus controller has some problem. Please try
to remove and install it again or contact the technical support of your PC
manufacturer.
• Check the version of your operating system. If you are not running Windows
98, Windows 2000 or above, please update your operating system such that
the USB device can be enabled.
• Make sure that the USB port was enabled in the BIOS setup.
•
Why isn’t there a pointer on the screen?
or
Why isn’t the pointer
responding to mouse movement?
Your mouse is not being properly detected.
• Make sure your mouse cable is connected properly to the correct port.
• Your serial or PS/2 port may be improperly configured (refer to your computer’s
documentation for proper configuration).
• The IRQ/address settings of other system devices (e.g. modem card) may be in
conflict with your mouse’s settings. Check the IRQ/address settings for
conflicts, and change them if required.