User manual

33
User Manual
16. Troubleshoong
16
Somebody tried to use your tablet but did not know the PIN code nor the
unblocking code (PUK). Contact your service provider.
This problem is related to your subscripon. Contact your operator.
The network connecon is lost. Either you are in a radio shadow (in a tunnel or between tall
buildings) or you are outside the network coverage area. Try from another place, try to
reconnect to the network (especially when abroad), or contact your network operator for
assistance/ informaon.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not responding properly, try the
following:
- Remove any protecve covers from the touch screen. Protecve covers may prevent the
device from recognising your inputs and are not recommended for touch screen devices.
Ensure that your hands are clean and dry when tapping the touch screen.
Restart your device to clear any temporary soware bugs.
Ensure that your device soware is upgraded to the latest version.
If the touch screen is scratched or damaged, take it to your local dealer.
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Your baery seems to over heat
You might be using a charger that was not intended for use with your tablet. Make sure you
always use the authenc accessory shipped with your tablet.
Your tablet does not display the phone numbers of incoming calls
This feature is network and subscripon dependent. If the network does not send the caller’s
number, the phone will display Call 1 or Withheld instead. Contact your operator for detailed
informaon on this subject.
You can not send text messages
Some networks do not allow message exchanges with other networks. First check that you have
entered the number of your SMS centre, or contact your operator for detailed informaon on
this subject.
You can not receive and/or store JPEG pictures
A picture may not be accepted by your tablet if it is too large, if its name is too long, or if it does
not have the correct file format.
You feel that you have missed some calls
Check your call divert opons.
When charging, the baery icon shows no bar and the outline is flashing
Only charge the baery in an environment where the temperature does not go below 0°C (32°F)
or above 45°C (113°F). In other cases please contact your tablet supplier.
The display shows BLOCKED when you switch on the tablet
The display shows IMSI failure
The network symbol is not displayed
MulPad PMT3708_3G