User manual

User Manual MultiPad PMT3407_4G
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16. Troubleshooting
ThedisplayshowsBLOCKEDwhenyouswitchonthetablet
SomebodytriedtouseyourtabletbutdidnotknowthePINcodenorthe
unblockingcode(PUK).Contactyourserviceprovider.
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ThedisplayshowsIMSIfailure
Thisproblemisrelatedtoyoursubscription.Contactyouroperator.
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Thenetworksymbolisnotdisplayed
Thenetworkconnectionislost.Eitheryouareinaradioshadow(inatunnelorbetweentall
buildings)oryouareoutsidethenetworkcoveragearea.Tryfromanotherplace,trytoreconnect
tothenetwork(especiallywhenabroad),orcontactyournetworkoperatorforassistance/
information.
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Thetouchscreenrespondsslowlyorimproperly
Ifyourdevicehasatouchscreenandthetouchscreenisnotrespondingproperly,trythe
following:
- Removeanyprotectivecoversfromthetouchscreen.Protectivecoversmaypreventthe
devicefromrecognisingyourinputsandarenotrecommendedfortouchscreendevices.
- Ensurethatyourhandsarecleananddrywhentappingthetouchscreen.
- Restartyourdevicetoclearanytemporarysoftwarebugs.
- Ensurethatyourdevicesoftwareisupgradedtothelatestversion.
- Ifthetouchscreenisscratchedordamaged,takeittoyourlocaldealer.
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Yourbatteryseemstooverheat
Youmightbeusingachargerthatwasnotintendedforusewithyourtablet.Makesureyou
alwaysusetheauthenticaccessoryshippedwithyourtablet.
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Yourtabletdoesnotdisplaythephonenumbersofincomingcalls
Thisfeatureisnetworkandsubscriptiondependent.Ifthenetworkdoesnotsendthecaller’s
number,thephonewilldisplayCall1orWithheldinstead.Contactyouroperatorfordetailed
informationonthissubject.
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Youcannotsendtextmessages
Somenetworksdonotallowmessageexchangeswithothernetworks.Firstcheckthatyouhave
enteredthenumberofyourSMScentre,orcontactyouroperatorfordetailedinformationonthis
subject.
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Youcannotreceiveand/orstoreJPEGpictures
Apicturemaynotbeacceptedbyyourtabletifitistoolarge,ifitsnameistoolong,orifitdoes
nothavethecorrectfileformat.
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Youfeelthatyouhavemissedsomecalls
Checkyourcalldivertoptions.
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Whencharging,thebatteryiconshowsnobarandtheoutlineisflashing
Onlychargethebatteryinanenvironmentwherethetemperaturedoesnotgobelow0°C(32°F)
orabove45°C(113°F).Inothercasespleasecontactyourtabletsupplier.