Operation Manual

USER MANUAL MultiReader PER5364BC

13. Troubleshooting

The device hang or cannot be switched on:

•The battery capacity may not be enough to power on.

•Charge the device using the USB cable at least for one hour. Press the power

button.

•If you have the eReader connected to the computer, please disconnect and press the power

button.

•Restart the device by inserting a pin into the reset hole.

Battery capacity seems short:

•The battery was not used for a long time. Please charge the device completely.

•The battery is not fully charged. Please charge the device for approximately 5 hours.

Cannot read/open an eBook:

Check if the eBook format is supported by device.

The device cannot be operated during micro USB connection:

The device cannot be operated while it is transferring data to a computer to prevent any damage

on eReader internal memory or micro SD card.

Micro SD card is not being detected

•After inserted a micro SD card, if there is no response on your device, please take out and insert

again.

•Do not remove micro SD card or turn off the device during data writing or reading, it might

damage the data and your device.

•Make sure the micro SD card is unlocked before writing or deleting data.

•Backup your files and data before formatting the micro SD card.

•Your eReader only can read micro SD cards up to 32 GB.