User Guide

Pre-written messages
When you have send a message to your customers using the PrestaShop
administrative interface, you
can choose to save this messages in order to send them out again to
other customers with similar
questions, comments, or concerns.
To do this, go to the ―Order Messages‖ sub-tab under the ―Orders‖ tab.
One default message is already saved: "Delay". To add others, click on
the ―Add New‖ button. You can also edit the default message.
 In the "Name" field, give your message a descriptive name so that
you can easily find it again later.
 In the "Message" field, write out the content that you wish to send
to your customers.
Once done, click on ―Save‖.
You can create as many messages as you want.
You can send these messages by going directly into a customer‘s order:
 Select the pre-written message.
 Edit it if you need to.