User Guide

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PrestaShop version 1.3 UserGuide – OCTOBER 2010
If a customer sends back a product, the return will appear on the list above “Merchandise Return
(RMA) Options,” presented above. Click on the name of the return to see more details.
Modify the status of the return.
Editing a Merchandise Return 1
Change the status to continue with the return process.
Create a Credit Slip
Following a return, you must create a credit slip. In your list of orders, select the customer that is
returning the item, and click on their name for more details.
Check the box under the ‘Returns’ column, and then check the box “Re-stock Prodcts” if you wish you
put the product back in your stock, and check the box “Generate a Credit Slip.” To make a customer
happy after committing an error in their order, consider giving him a voucher by checking the box
next to “Generate a Voucher.” You can also reimburse his shipping costs by clicking next to “Include
Shipping.” Once you can all of the options selected, confirm by clicking on “Refund Products.”