User Guide

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PrestaShop version 1.3 UserGuide – OCTOBER 2010
Merchandise Returns
Under the tab “Merchandise Return” you have the possibility of allowing customers to send products
back to you.
Click on the tab and a form will appear. Select your choice, and save.
Once you have activated this option in your Back Office, the customer can choose to return an item.
See the photo below.
Select the products to return. Indicate the reason for why you are returning the product.
Merchandise Returns 1
The customer must then select the products that he wishes to return by click on the box next to their
name. Once the form is complete, the customer clicks on “Make a RMA slip.”
A list of returns will appear in your Back Office. See the screenshot below.
Back
Office
Merchandi
se Returns
1
Click on
one of the entries to see more information about the request.