Owner's Manual

Frequently Asked Questions
INVENTORY AND SETUP
What is the proper order to arrange multiple systems?
If you are installing more than one tank system the typical order for installation is:
sediment filter > pH filter > iron filter > carbon filter > water softener > arsenic filter
Whole house cartridge systems are typically installed after any tank systems, the Scale Sentry
system after the cartridge system(s), and any UV systems will be last.
Do I need a prefilter?
In most cases a prefilter is not necessary. Since the system cleans itself most particulate in the
water will be trapped and rinsed off by the backwash cycle, eliminating the need for a
sediment prefilter.
My polyglass tank arrived and sits crooked, what do I do?
The black boot on the bottom of the tank may get knocked out of alignment during shipment.
If your tank is a bit tilted, simply pick the tank up 23 inches (58 cm) off the floor and drop it
gently but firmly down, favoring the side that needs to be adjusted to make the tank stand
straight.
I have read or seen that I shouldn't install the top distributor basket, is that true?
**We use downflow systems, in downflow systems an upper basket is NOT NEEDED.
Information For Upflow Systems: The top distributor basket is used to help prevent media
from getting up into the control head and into your pipes, it also keeps the resin from going
down the drain during water or air surges. While systems that are installed correctly and
functioning properly will not have issues, the top basket is included as a safety measure to
prevent problems and it is recommended to use it if present. Those who recommend leaving it
off usually do so to prevent buildup on that basket that can lead to flow restrictions (more
common in high iron waters), but it is usually easier to clean or replace a top basket
periodically than cleaning out clogged fixtures if something does go wrong.
After installing the bypass, it still moves up and down, is that normal?
Yes. The bypass seals with O-ring and even when tightened down some movement will occur,
without leaking. The system requires this movement to allow for pressure changes in the
system. Do not overtighten the bypass valve. As long as the screws are snug enough to keep
the bypass from coming apart further tightening will just cause damage.