User Manual

56
Password Troubleshooting
NOTE: You can only log on using a password if you entered a password when you
enrolled and registered your fingerprints. See the chapter Personal Enrolment for details.
Once your fingerprints have been registered, any previous password will no longer be
valid.
1. Make sure the username, domain and password are valid.
2. Make sure the spelling is correct and that Caps Lock is not active. Windows
is case sensitive.
If you are still unable to log on, please contact an administrator. Your user account might
have been deleted.
Chapter 8 Troubleshooting