User's Guide

51
Smart Card Troubleshooting
If your smart card can not be read, remove it from the fingerprint reader.
• Insert the smart card with the chip end first and the chip facing upwards.
• Make sure the chip is not dirty. You can clean it by gently rubbing a softcotton
cloth over the chip surface.
• If you are using the parallel port, it must be set for ECP mode. See Setting the
Parallel Port in the Installation chapter for more information.
• Check that the computer and fingerprint reader are properly connected. See
Connecting the Fingerprint Reader in the Installation chapter for more
information.
If you are still unable to log on, please contact an administrator.
The chip may be broken.
Password Troubleshooting
You must have been given a password by an administrator during the enrolment to be
able to log on using a password.
1. Make sure the username, domain and password are valid.
2. Make sure the spelling is correct and that Caps Lock is not active. Windows
is case sensitive.
If you are still unable to log on, please contact an administrator. Your user account might
be deleted.
Chapter 7 Troubleshooting