Manual

Appendix B: Troubleshooting and Support iPocket232 User Guide
B-4 Precidia Technologies Inc. 23-CML000293
The TRANSMIT lamp illuminates but
nothing appears on the terminal screen
when I press the CONFIGURE button
1 Check the terminal settings. Ideal settings are
9600 bps, 8 data bits, no parity, 1 stop bit, hard-
ware flow control
2 Check that the terminal is configured to the cor-
rect Com port on your PC
3 Check that you are using a null modem cable to
connect the unit to your PC
4 Unplug the unit and plug it back in
5 Try again
I completed set-up with 2 units, but
they do not appear to be communicating
1 Ensure IP Address, Subnet Mask, and Gateway
are configured or automatically obtained
2 Ensure the Local Port setting on each unit
matches the Remote Port on the other unit
I’m trying to connect my serial device to
my PC over the LAN/WAN
You need to use Com Port Redirector software on
your PC and the ComPort Control Connection Con-
trol setting for the
iPocket232.
What are the pinouts for the unit? See “Connector Pinouts” on page E-1.
The unit is not connecting to the net-
work
Ensure the IP Address, Subnet Mask, and Gateway
are correctly configured. This can be done manu-
ally, or through a DHCP server.
The unit is not communicating with the
serial device
1 Ensure all cables are properly connected
2 Ensure the proper cable is used.
3 Ensure you have a configured a Protocol for the
Serial Port and any other necessary settings
I lost the Console Password and I cannot
access Configuration
1 If you have defined a Remote Password, access
the unit through telnet and view or change the
Console Password
2 See page 14 of the User Guide for instructions on
how to reset the entire configuration to factory
default settings, erasing all passwords
The unit is not responding on the net-
work.
Check that your cable length falls within the standards
set out in IEEE 802.3. For 10BaseT cables, the maxi-
mum distance that the cable can travel, before signal
degradation occurs, is 328 feet / 100 meters.
Table B.1: Basic Troubleshooting
Problem Solution