Manual

23-CML000293 Precidia Technologies Inc. B-1
Appendix B:Troubleshooting and
Support
First Steps
1 Configure the unit with the correct settings. Follow the procedure in the figure
on the following page (B-2) to troubleshoot Configuration screen access.
2 Ensure that you are using the correct serial cables and that all cables are prop-
erly connected and in good working order.
- If you are connecting the iPocket232 to a DTE (Data Terminal Equipment)
device or using it as a modem replacement, use an RS-232 serial cable.
- If you are connecting the iPocket232 to a DCE (Data Communication
Equipment) device, use a null modem serial cable.
3 If you know the IP address of the unit, you can check the network connection
by pinging the unit. (See Check IP Address (Ping) on page B-3.)
4 Check the indicator lamps on the front panel of the unit and use the indicator
lamp tables in this appendix to diagnose the problem.
5 If, after following the suggestions in this guide, you are still having problems
accessing configuration or gaining connectivity, you can contact Precidia sup-
port.
Fill out the Service Request Form at:
http://www.precidia.com/support/service_request.html
and a support representative will contact you within one business day.
General information, User Guides and Help Guides available at:
http://www.precidia.com/
See Appendix C: Specifications and Warranty for warranty information.