Operation Manual

4. Troubleshooting
UP! 3D Printer User Manual 47
8. Troubleshooting
Problem or error
message
Solution
No power
Verify power cord is securely plugged in.
Extruder or platform
fails to reach
operating temperature
1. 1. Verify printer has initialized. if not, initialize
the printer
2. 2. Heater is damaged, replace the heater
Material not extruding
Material is stuck in the extruder. See 3.3.3
Maintain (Extrude)
The gap is too wide between the bearing and wire
feed rollers.
Cannot communicate
with printer
1. Make sure the USB cable is connected to the
printer, and to the PC
2. Unplug the USB cable, then plug in again.
3. Reset the printer—power off then power on.
4. Restart the PC
Others
Contact Technical Support : [e-mail]
Solution for "Winusb.dll not found" problem
If you encounter a ―Winusb.dll not found‖ error message, please follow the
steps below:
Option 1: Uninstall Older Driver and Automatically Install New Driver
1. Open the Windows control panel, go to the ―System Properties‖ dialog box,
then select the ―Hardware‖ page.