User Manual

19
Return Policy
If, for any reason, you would like to replace or return the product
under the money-back guarantee, your order number can be used
as the return merchandise authorization number (RMA). If the
product was purchased in a retail store, return the product to the
store or use “RETAIL” as the RMA. Return your product to the address
provided below for a replacement, which will incur no additional
processing and handling fees, or for the refund of your purchase
price, less processing and handling. You are responsible for the cost
of returning the product. You can locate your order number at
www.customerstatus.com. You can call customer service at 973-287-5150
or email [e-mail] for any additional questions.
Pack the product carefully and include in the package a note with
(1) your name, (2) mailing address, (3) phone number, (4) email address,
(5) reason for return, and (6) proof of purchase or order number,
and (7) specify on the note whether you are requesting a refund or
replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Self-Cleaning Juicer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after
two weeks, please contact Customer Service at 973-287-5150.
Refund
Refunds requested within the money-back guarantee timeframe will
be issued to the payment method used at purchase if the item was
purchased directly from Tristar. If the item was purchased from an
authorized retailer, proof of purchase is required, and a check will be
issued for the item and sales tax amount. Processing and handling fees
are non-refundable.