User Manual

16 PowerXL Air Fryer Oven™ 10-Quart
Troubleshooting
Problem Possible Cause Solution
The appliance does not work
The appliance is not plugged in. Plug power cord into wall socket.
The appliance has not been turned on by setting the
preparation time and temperature.
Set the temperature and time. Check that door is closed.
Food not cooked
The Air Flow Racks or Basket are overloaded. Use smaller batches for more even cooking.
The temperature is set too low. Raise temperature and continue cooking
Food is not fried evenly
Some foods need to be turned during the
cooking process.
Check halfway through process and turn food if needed.
Foods of different sizes are being cooked together. Cook similar-sized foods together.
White smoke coming
from appliance
Oil is being used. Wipe down to remove excess oil.
Accessories have excess grease residue from
previous cooking.
Clean the components and appliance interior after each use.
French fries are
not fried evenly
Potato is not prepared properly. Use fresh, rm potatoes.
Potatoes not rinsed properly during preparation. Use cut sticks and pat dry to remove excess starch.
Fries are not cut evenly. Cut fries thinner or use precut fries.
Fries are too crowded. Spread the fries out or cook fewer fries in one batch.
Fries are not crispy Raw fries have too much water.
Dry potato sticks properly before misting oil. Cut sticks smaller.
Add a bit more oil.
Door came off
Door came off the hinge and was not replaced
properly.
With the door slightly open (1 in./2.5 cm) from the closed
position, align the hinge so the joints fall into the slots and
close the door.
Error Codes
Display Shown Possible Cause Solution
E1 Broken circuit of the thermal sensor Call Customer Service
E2 Short circuit of the thermal sensor Call Customer Service