User`s guide

Troubleshooting
56 PowerCenter User’s Guide For Technical Support, Call 1-800-708-6227
4. When the computer is finished starting-up you will see a dialog box
which says, “Are you sure you want to rebuild the desktop?” PRESS
“OK”.
Resetting (Zapping) the PRAM
Your computer maintains settings for the various peripherals connected to it,
among other things, in the PRAM (parameter read-only memory). If the
information in PRAM is not properly updated, your peripherals may not
function properly. Mysterious peripheral issues can often be solved by
resetting the PRAM and allowing it to re-build from scratch. The process to do
this is known as zapping the PRAM. To zap the PRAM:
1. Shut down your computer.
You must perform a complete shutdown; selecting
Restart from the from
the
Special menu or pressing the Restart button is not sufficient.
2. Press the Power key on your keyboard, and immediately press and
HOLD down the
x, Option, ‘P’, and ‘R’ keys on the keyboard
simultaneously.
3. Continue holding these keys. You will hear a startup chime. After
the chime, RELEASE the keys.
The PRAM should be reset. Some of your computer’s settings will be set to
the factory default. For example, AppleTalk will be set to connect via the
printer port instead of the Ethernet port. You may need to reset such
preferences.
Technical Support Contact Information
Our goal at Power Computing is to provide you with the most accurate
technical support possible. Please collect the following information before
calling. It will enable us to diagnose and resolve your issue as quickly and
efficiently as possible.
4 Trouble Page 56 Friday, June 6, 1997 9:48 AM