User`s guide

Troubleshooting
For Technical Support, Call 1-800-708-6227 PowerCenter User’s Guide 45
6. If the issue seems related to a specific type of system software like
printing software, CUSTOM RE-INSTALL that software as detailed in
Custom install, starting on page 53.
7. If the issue seems to occur system-wide, regardless of the
application you are using, or a re-installation of a suspect
application did not fix the issue, CLEAN INSTALL the system software
as detailed in Clean install, starting on page 54.
The issue may be corruption of your core system software. Replacing this
software with a fresh copy may resolve your issue.
8. If a clean installation of the system software is unsuccessful, RE-
INITIALIZE the hard disk as detailed in Re-initializing the hard disk,
starting on page 50.
The issue may be related to a low level software issue on the hard disk. Re-
initializing the hard disk will remove all data from the hard drive
eliminating possible corruption.
CAUTION: Re-initializing the hard disk will remove all data from it. Make
certain you have backed-up your files prior to initializing the drive.
9. If you are still unable to resolve your issue, CONTACT Power
Computing Technical Support as detailed in Technical Support Contact
Information, starting on page 56.
Procedures involved in troubleshooting
Rather than describe in detail how to perform each procedure in the
troubleshooting process, we have consolidated the instructions for common
procedures in this section. For example, if, in the process of troubleshooting a
problem, you get to the point that you need to start up your system from the
Power CD, just turn to those instructions and follow them.
4 Trouble Page 45 Friday, June 6, 1997 9:48 AM