Instruction manual

Chapter 4. Trouble Shooting - if it does not work
Check if the driver and the user mode software are installed properly. See chapter Getting Started.
Frame Grabber is not found by software:
Make sure the grabber is correctly plugged into the PCI-connector. If mechanical problems can be
excluded refer to the driver installation guide to see if the driver has been installed correctly. Mixing up the
recommended installation order of hard and software can be a possible reason for an incorrectly installed
driver.
No image at all:
Watch the four Status-LEDs when starting the acquisition.If there is no LED switched on the grabber was
not found by software. Refer to the driver installation guide. When only LED1 (Board select) and Led2
(Acquisition in progress) are switched on the grabber may receive no frame enable, no line enable or no
pixel clock. Check if MDR connector is plugged properly and camera is running.
Getting support:
Under some circumstances you may not succeed in getting everything running. Then you can contact us -
but we need the system configuration as exactly as possible. For that purpose we have prepared a
support request form where you can fill in your configuration and submit this form (by fax or E-mail)
together with the support request - using this form will help us to help you faster.
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