User's Manual

TROUBLESHOOTING

Error

Possible Cause

Solution

Cannot

Connect

To The

App

Mobile phone OS version is out of date Update your mobile phone under settings to the latest OS

The robot is not in pairing mode

Ensure the robot is on and then press “

” and “

“simultaneously

for 3 seconds until you hear voice confirmation

Cannot connect to Wi-Fi network Select your 2.4 GHz network only. The robot cannot connect to 5G

Failure to

Update

Firmware

Interrupted network connection or improper update

1. Keep the robot in the docking station and ensure the robot is connected

to the charging sensors.

2. During the update, do not remove the robot from the docking station

3. Keep your mobile device connected to your wi-fi network

4. Firmware updates can be found in the NOESIS app and will take

approximately 5-15 minutes to update

LiDAR Sensor

Error

The LiDAR sensor is blocked or stuck

Use a dry cloth to wipe the LiDAR sensor or remove any objects blocking

the sensor

Bumper Error

1. The bumper is stuck

2. The bumper is dirty

1. Inspect the bumper for any foreign objects. Ensure the bumper can

operate properly by being able to push it in and out

2. Wipe the bumper clean with a dry cloth

Cliff Sensor

Error

One or multiple cliff sensors are dirty or blocked Use a dry cloth to wipe clean all of the cliff sensors

Carpet

Detection

Sensor Error

The sensor is blocked or dirty

Use a dry cloth to wipe the sensor clean or remove any foreign objects

blocking the sensor