Warranty

CFS Solid Hardwood Flooring Warranties and Floor Care Guide 042-14 Page | 3
blade and subsequently recoloring with a matching stain pen
or putty stick – available at most home centers. Touch up and
repair of splintered boards, rather than replacement of
individual boards or the entire flooring area, is considered to
be standard practice in the flooring industry as a repair
option. Special Edge Treatments such as "French Bleed" are
colored and textured in a separate process prior to the
application of wear surface and final gloss coatings. The
treated darkened edges (Bleed) are below the plane of the
wear and gloss coatings and therefore do not directly come
into contact with normal surface traffic. Although the
Decorative Edges are not subject to damage from wear, the
edges may be damaged by repeated mopping and exposure
to water, use of unapproved cleaning chemicals, and
unapproved cleaning methods. The resulting damage may
result in fading, color change, or color loss and is not
considered a result of a manufacturing defect. Recoloring of
the damaged edges with a matching stain pen will restore the
original appearance and aesthetic effects of the Special Bleed
edges.
Exclusions - Confirmation of Color Match, Style, Quality and
Pre Installation Requirements
Also, issues related to species variance, age, character, and
color changes due exposure to sunlight or other light may
keep new or replacement flooring from matching existing
flooring installations or flooring samples and is not covered
by this warranty.
All CFS Solid Hardwood Flooring must be inspected and found
to satisfactorily match the original sample and be
subsequently approved by the original purchaser prior to
installation. All flooring, found during pre-inspection, that
does not satisfactorily match the original sample, or
considered be defective by the person installing the flooring,
should be presented to the place of purchase for inspection
and possible replacement, PRIOR TO INSTALLATION. Flooring
exhibiting visible defects (on the face of the flooring) must be
noted by the installer and must not installed. Defective
material in excess of 5% of the total job should be reported
prior to installation so that replacement flooring may be
obtained prior to the completion of the installation.
Installation constitutes acceptance of the flooring. No
warranty or and cost reimbursements will be offered for
appearance-related claims such as grade, color, or visible
manufacturing defects, after the flooring products has been
installed.
Installations and Special Discounted Flooring
All installations must comply with the procedures outlined in
the CFS Solid Hardwood Flooring Installation Instructions,
which can be found online at www.cfscorporate.com.
Any alteration of original manufactured flooring is not
allowed and is not covered under this warranty.
Unauthorized Alteration or repairs to the manufacturer’s
original flooring will void any and all warranties. This includes
sanding, top coating, recoating, or refinishing of the factory
applied finish. Gloss reduction is not considered surface wear
and it is not covered under this warranty.
Flooring sold as Cabin Grade, Seconds, off-grade, flooring sold
“as-is”, or any other flooring not including in the list of
warranted items are not covered by the CFS Solid Hardwood
Flooring Warranty.
The sole obligation and liability of CFS is to touch up, repair,
refinish, or replace at CFS’s option, flooring defects covered
by this limited warranty. Only CFS Solid Hardwood Flooring
that is professionally installed may be eligible for labor cost
reimbursement.
Exclusions- Compensation
This CFS Solid Hardwood Flooring Warranty excludes, and will
not allow for reimbursement of consequential or incidental
damages. This means any loss, expense, inconvenience, or
damages to anything other than the flooring that may occur
as a result from warranted defects in the installed flooring.
Only a qualified hardwood flooring installer should attempt to
repair extensive damage to an installed hardwood floor.
If the flooring was not professionally installed, CFS reserves
the right to cover the cost of replacement materials only.
Consequential or incidental damages associated with any
warranty claim are excluded and will not be paid. CFS will not
pay costs associated with relocation during the repair process
such as hotel, meals, or moving and storage of furniture.
Claims Process
This document is the complete and exclusive statement of
the CFS Solid Hardwood Warranty, and supersedes all other
preexisting expressed and/or statutory warranties.
During the warranty period, should you have any problems
with your floor, please contact the authorized CFS dealer