Warranty

CFS Solid Hardwood Flooring Warranties and Floor Care Guide 042-14 Page | 2
Exclusions - Finish Damage and Gloss Reduction
The CFS Solid Hardwood Flooring Warranty excludes damage
caused by tapes and or adhesives, indentations, scratches, or
damage caused by misuse, negligence, damage from toys,
accidents, fire, erosion, natural disasters, insects, pet
accidents, untrimmed pet nails, damaged high heel shoes,
taps, sports spikes, pebbles, sand, and other abrasives.
Damage as a result of lack of proper cleaning and
maintenance, insufficient protection from chairs, furniture
and appliances, and damage from the use of rollers and
wheels on unprotected flooring is not warranted.
Unauthorized alteration or repairs to the manufacturer’s
original finish will void any and all warranties. This includes
sanding, top coating, recoating, or refinishing of the factory
applied finish. Gloss reduction, even is the flooring is properly
maintained, as a result from use over time, is considered
normal and is not considered as 100% loss of the total finish
layer. Reduction or change of gloss is not covered under this
warranty.
Exclusions- Exposure to Water, Moisture, and unapproved
cleaning and maintenance chemicals
This CFS Solid Hardwood Flooring Warranty will not be valid
when CFS Solid Hardwood Flooring is installed Below Grade,
in Basements that are below ground level, or in humid areas
or areas that have drains, including bathrooms or outdoor
installations. Damages from rain, snow, mud and sand
resulting from being installed directly adjacent to
unprotected exterior entrances, walls, water migrating
through the subfloor, concrete slab, or from any source;
damages from leaking or broken plumbing, landscape
watering, irrigation, fire, floods, or standing water during or
after construction. Environments exposed to seasonal
Relative Humidity moisture levels outside 35% to 55%
Relative Humidity necessary to properly maintain the
flooring. Damage from hydrostatic pressure or moisture
migration resulting from an improper concrete slab
installation are not warranted.
Do not use a wet mop, steam cleaner, steam mop, Swiffer
style duster or Swiffer style spray applicator to clean your
floor. Never allow the floor to become flooded or allow
cleaner to be applied directly to the flooring surface during
the cleaning process. Never apply wax, shine treatments,
floor polish, furniture polish, dust treatments, ammonia,
window cleaners, oil soaps, citrus based cleaners, or use any
cleaners not specifically designed to clean hardwood flooring
to your hardwood floor.
Exclusions- Visual Aspects, Color and Character, Matching
Samples
Grain patterns and color variations created in wood are
unique to each individual board. Naturally occurring wood
characteristics such as mineral streaks, knots, variations in
grain, textured scrapes, and color are not considered defects.
Your newly installed floor may vary from samples or images
shown and these variations are not covered by the CFS Solid
Hardwood Flooring Warranty.
Exclusions- Exposure to light sources and viewing angles
All Hardwood Flooring will undergo changes to color and
shade due to the effects of prolonged exposure to sunlight,
and other light sources, and these changes in color and
shading are not warranted. Area rugs and other furnishings
should be moved occasionally as they block sunlight and may
give the appearance of discoloration under the rug. Changes
in shading and color, as a result of exposure to light sources
are not considered as a flooring defect by the Hardwood
Flooring Industry. Defects that are visible only in certain
lighting conditions or viewing angles other than a standing
position in normal lighting are excluded and are not covered
under the CFS Solid Hardwood Flooring Warranty.
Exclusions- Textures, Edge Treatments, Splintering
Scraping of the hand scraped Solid flooring is performed
manually and will vary in regard to texture or appearance.
Individual Scrapes vary in texture and color is not considered
defects. Splintering of hand scraped Solid hardwood flooring
may occur during the decorative scrape process or as a result
of damage from the installation process. Splinters may also
appear throughout the life of the floor as a result of repeated
exposure to water as a result of excessive mopping, or
sustained exposure to relative humidity outside the
recommended levels of 35% to 55% RH. Flooring with visible
splinters and excessively rough edges should be discarded or
trimmed off, and must not be installed. If rough edges and
splintering resulting from decorative scraping are discovered
after installation occurs, the flooring should be repaired by
the installer before the final inspection and acceptance of the
installation. Flooring found to be affected by splintering after
installation may be repaired by gluing the splinters back in
place instantly with clear CA Cyanoacrylate (superglue), or
gently trimming away the splinter with a chisel point razor